Legal & Policies

Refund & Returns Policy

Effective Date: 18 June 2025  ·  comfysyntax.co.za

At Comfy Syntax, we want every purchase to feel worth it. Please read this policy carefully before completing your order. By purchasing from comfysyntax.co.za, you confirm that you have read and agree to these terms.

1. Digital Products Only

All products sold by Comfy Syntax are digital downloads — including PDF guides, coding journals, flashcards, printable study resources, workbooks, and educational templates. No physical products are shipped.

Because digital files are delivered instantly and cannot be returned in the same way a physical product can, refunds are not automatically offered once a product has been downloaded or accessed.

2. Our General Refund Position

Once a digital product has been accessed or downloaded, it is considered delivered. We are generally unable to process refunds in these circumstances, as is standard practice for digital goods under South African consumer protection principles.

We understand that issues can arise, and we are committed to providing reasonable support before a refund is considered. If something isn’t working as expected, we encourage you to contact us first — we’ll do our best to resolve it.

3. Eligible Refund Circumstances

Refunds may be considered — at Comfy Syntax’s discretion — in the following situations:

Situations that may qualify

  • Duplicate charge: You were charged more than once for the same product due to a payment processing error.
  • Corrupted file: The downloaded file is corrupted, unusable, and we are unable to provide a working replacement.
  • Wrong product delivered: You received a product different from the one you purchased, and a correction cannot be made.
Please note: Change of mind, accidental purchase, or not finding the product useful are not grounds for a refund on digital downloads. We encourage you to review all product descriptions and previews before purchasing.

4. Troubleshooting Support

Before a refund request is considered, we will always attempt to resolve your issue first. This may include:

  • Resending your download link
  • Providing a replacement file in an alternative format
  • Assisting with how to open, print, or use the product
  • Clarifying any product content that may be unclear

We ask that you give us the opportunity to help before requesting a refund.

5. How to Request Support or a Refund

If you experience a technical issue or believe you qualify for a refund, please contact us within 7 days of your purchase date. Requests submitted after this window may not be considered.

When reaching out, please include:

  • Your full name and email address used at checkout
  • Your order number or proof of purchase
  • A clear description of the issue you are experiencing
  • Screenshots or other supporting information where applicable

We aim to respond to all queries within 2–3 business days.

6. Approval of Refund Requests

Comfy Syntax reserves the right to approve or deny any refund request at its sole discretion. Approved refunds will be processed back to your original payment method within a reasonable timeframe, subject to your bank or payment provider’s processing times.

7. Consumer Protection

This policy is intended to be fair and reasonable in alignment with South African consumer protection principles. Nothing in this policy is intended to limit any rights you may have under applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA), where those rights apply to digital goods.

8. Contact Us

Have a question, concern, or need help with your order? We’re here for you.

Get in touch with Comfy Syntax

Email hello@comfysyntax.co.za
Website comfysyntax.co.za

This policy was last updated on 18 June 2025. Comfy Syntax reserves the right to update this policy at any time. Continued use of the website constitutes acceptance of the current policy.